MCQ on Consumer Protection Act,1986

1)The Consumer protection act 1986 enacted in
(a) 24 Dec1986
(b) 24 Oct 1987
(c) 24 Oct 1986
(d) 15 June 1986

Ans: 24 Dec 1986

2) The Consumer protection act 1986 extends to
(a) The whole India
(b) The whole India except Jammu and Kashmir  
(c) The whole India except Nagaland tribal area
(d) Both (b) & (c) 

Ans:The whole India except Jammu and Kashmir  

3) In  case of death of a consumer who can prefer compliant under Section 2(1)(b)(v) of Consumer Protection Act 1986 ?
(a) his legal heir or representative
(b) State Government
(c) consumer association registered under the Companies Act, 1956
(d) No one can prefer complaint

Ans: his legal heir or representative

4) As per Section 2(1)(a) of Consumer Protection Act 1986, 'appropriate laboratory' means a laboratory or organisation

(i) recognised by the Central Government
(ii) recognised by a State Government
(iii) financed or aided by the Central Government or a State Government for carrying out analysis or test of any goods with a view to determining whether such goods suffer from any defect

Codes: 
(a) (i) & (ii)
(b) (ii) & (iii)
(c) (i) & (iii)
(d) (i), (ii) & (iii)

Ans:  (i), (ii) & (iii)

5) Which Section of the Consumer Protection Act 1986 states about 'unfair trade practice'?

(a) Section 2(1)(d)
(b) Section 2(1)(r)
(c) Section 2(2)(r)
(d) Section 3(1)(b)

Ans:Section 2(1)(r)

6) Which Section of the Consumer Protection Act 1986 states about 'the Central Consumer Protection Council'?

(a) Section 7
(b) Section 2
(c) Section 5
(d) Section 4

Ans: Section 4

7) Who shall be the Chairman of the Central Consumer Protection Council?
(a) The Minister in charge of consumer affairs in the Central Government
(b) The Minister in charge of consumer affairs in the State Government
(c) The Prime Minister  
(d) The Speaker of Lok Sabha

Ans:The Minister in charge of consumer affairs in the Central Government

8) Which Section of the Consumer Protection Act 1986 states about the objects of the Consumer Protection Councils?
(a) Section 5
(b) Section 11
(c) Section 6
(d) Section 7

Ans: Section 6

9)  As per section 2(1)(b) of Consumer Protection Act 1986, "complainant" means 
(a) a consumer
(b) any consumer association registered under the Companies Act, 1956
(c) the Central Government or any State Government,
(d) All the above

Ans: All the above.

10)  As per section 2(1)(c) of Consumer Protection Act 1986, "complaint" means any allegation in writing made by a complainant that a trader or service provider has charged for the goods or service a price in excess of the price 

(a) fixed by or under any law for the time being in force
(b) displayed on the goods or any package containing such goods 
(c) displayed on the price list exhibited by him
(d) agreed between the parties;

Codes: 
(a) (a), (b) & (c)
(b) (a), (c) & (d)
(c) (a), (b) & (d)
(d) (a), (b), (c) & (d)

Ans: (a), (b), (c) & (d)

11) The Central Council shall convene at least ..............  meeting in every year. 
(a) Two
(b) One
(c) Three
(d) There is no such condition

Ans: One

12)  Which section of the Consumer Protection Act 1986 states about 'the State Consumer Protection Councils'?
(a) Section 7
(b) Section 6
(c) Section 5
(d) Section 8

Ans: Section 7

13)  Who shall be the Chairman of the State Consumer Protection Councils
(a) The Minister in charge of consumer affairs in the Central Government
(b) The Minister in charge of consumer affairs in the State Government
(c) The Chief Minister of the State 
(d) The Governor of the State

Ans:The Minister in charge of consumer affairs in the State Government.

14) The State Council shall held ............... meetings every year.
(a) One
(b) Three
(c) Two
(d) Four

Ans: Two

15) Which Section of the Consumer Protection Act 1986 define “spurious goods and services” as such goods and services which are claimed to be genuine but they are actually not so

(a) Section 2(1) (oo)
(b) Section 2(2) (p)
(c) Section 2(1) (ao)
(d) Section 2(1) (po)

Ans: Section 2(1) (oo)

16)  How many non-official members can be nominated by the Central Government to the State Consumer Protection  Council?
(a) 15
(b) 10
(c) 5
(d) 20

Ans: 10

17) Which Section of the Consumer Protection Act 1986 stipulate that the State Government shall establish for every district a council to be known as the District Consumer Protection Council ?

(a) Section 8(C)
(b) Section 7
(c) Section 9
(d) Section 8(A)
Ans: Section 8(A)

Note: CCPC 4, SCPC 7, DCPC 8 a

18) Who shall be  the Chairman of District Consumer Protection Council ?

(a) Collector of the district
(b) District Judge
(c) President of District Panchayath
(d) District Labour Commissioner

Ans: Collector of the district

19) The District Council shall held ............... meetings every year.
(a) One
(b) Three
(c) Two
(d) Four

Ans : Two

20)  President of the District Forum shall be  a person who has been, or is qualified to be a ....................

(a) District Judge
(b) District Collector
(c) Musif Court Judge
(d) High Court Judge

Ans: District Judge

21)  Each District Forum shall consist of ............. number of members (excluding president), one of whom shall be a woman
(a) 4
(b) 2
(c) 3
(d) 5

Ans: 2

22) What is the minimum age to be appointed as the member of consumer dispute redressal forum/commission ?
(a) 35
(b) 40
(c) 25
(d) 20

Ans: 35

23)  For appointing as member of the consumer dispute redressal forum/ commission, at least .................. years experience in dealing with problems relating to economics, law, commerce, accountancy, industry, public affairs or administration is required?
(a) 15 years
(b) 5 years
(c) 10 years 
(d) 7 years

Ans: 10 years

24) Who is the Chairman of the selection committee constituted for appointing chairman and members of the District Forum (CDRF)?
(a) President of the State Commission  
(b) Chief Justice of the High Court
(c) Secretary in charge of the Department dealing with consumer affairs in the State   
(d) Minister in charge of the Department dealing with consumer affairs in the State

Ans:President of the State Commission.

25) Every member of the District Forum shall hold office for a term of ............. 
(a) Five years or up to the age of sixty five years, whichever is earlier
(b) Six years or up to the age of sixty five years, whichever is earlier
(c) Five years or up to the age of sixty years, whichever is earlier
(d) Six  years or up to the age of sixty seven years, whichever is earlier

Ans: Five years or up to the age of sixty five years, whichever is earlier

26) The opposite party  should give his version of the compliant within a period of  ............... days  before the CDRF.

(a) 21 days
(b) 30 days
(c) 45 days
(d) 60 days

Ans : 30 days
Note: Opposite party 30, CDRF 21

27)  Every proceeding before the District Forum shall be deemed to be a judicial proceeding within the meaning of sections ............  and .............. of the Indian Code (45 of 1860).
(a) Section 193 and 228
(b) Section 195 and 230
(c) Section 173 and 229
(d) Section 190 and 225

Ans:Section 193 and 228

28) Appeal against the order of District Forum can be preferred before the State Commission within a period of ............. days from the date of the order
(a) 60 days
(b) 45 days
(c) 30 days 
(d) 90 days

Ans: 30 days

29)  Every member of State CDRC shall hold office for a term of ................... 
(a) Five years or up to the age of sixty-seven years
(b) Five years or up to the age of sixty-five years
(c) Six years or up to the age of sixty-seven years
(d) Six years or up to the age of sixty-five years

Ans: Five years or up to the age of sixty-seven years.

30) Appeal against the order made by the State Commission can be preferred before the National Commission within a period of ............... days from the date of the order.
(a) 45 days
(b) 35 days
(c) 30 days
(d) 60 days

Answer: 30 days

31) The appeal filed before the State Commission or the National Commission shall be  disposed of within a period of ........... days from the date of its admission
(a) 90 days
(b) 120 days
(c) 60 days
(d) 30 days

Ans: 90 days.

32) The President of National CDRC shall be a person who  is or has been
(a) a Judge of the High Court
(b) a Judge of the Supreme Court
(c) a Chief Justice of the High Court
(d) a well known jurist 

Ans:a Judge of the Supreme Court.

33) The National CDRC consist of President and ................... number members, and one of whom shall be a woman. 
(a) Three 
(b) Five
(c) Four
(d) Six

Ans: Four

34)  The State CDRC have the original jurisdiction over the  complaints where the value of the goods or services and compensation claimed exceeds rupees ............... but does not exceed rupees .....................
(a) Rupees 50 lakhs and 1 Crore
(b) Rupees 20 lakhs and 1 Crore
(c) Rupees 20 lakhs and 2 Crore
(d) Rupees 10 lakhs and 1 Crore

Ans: Rupees 20 lakhs and 1 Crore

35) Every member of National CDRC shall hold office for a term of ................... 

(a) Five years or up to the age of sixty seven years
(b) Five years or up to the age of seventy years
(c) Six years or up to the age of seventy years
(d) Five years or up to the age of sixty five years

Ans: Five years or up to the age of seventy years.

36) Appeal against the order of National Commission can be preferred before
(a) The President
(b) The Supreme Court of India
(c) The Ministry of Consumer Affairs
(d) No such option is available

Ans:The Supreme Court of India

37)Appeal against the order of National Commission can be preferred before the Supreme Court of India within a period of ............  days from the date of the order
(a) 45 days
(b) 60 days
(c) 30 days
(d) 90 days

Ans: 30 days

38)  Which Section of the Act states that appeal against the order of National Commission can be preferred before the Supreme Court of India ?
(a) Section 21
(b) Section 22
(c) Section 24
(d) Section 23

Ans: Section 23

39) If appeal has to be filed before the Supreme Court, the appellant is required to deposit ........... percentage of amount in terms of an order of the National Commission or rupees ------------, whichever is less.

(a) 50% and Rs.50,000/-
(b) 40% and Rs.50,000/-
(c) 50% and Rs.35,000/-
(d) 40% and Rs.60,000/-

Ans:50% and Rs.50,000/-

40)  As per Section 26 of the Act, if a complaint instituted before the District Forum, the State Commission or the National Commission, is found to be frivolous or vexatious, it shall make an order that the complainant shall pay to the opposite party such cost, not exceeding .................... 
(a) Rs. 1000/-
(b) Rs.10000/-
(c) Rs. 5000/-
(d) Rs. 2000/-

Ans: Rs.10000/-

41)  If a trader or a person or the complainant fails to comply with any order made by the District Forum, the State Commission or the National Commission, they shall be punishable 

(a) with imprisonment for a term less than one month
(b) with imprisonment for a term less than one year
(c) with imprisonment for a term less than one month but which may extend to three years
(d) with imprisonment for a term less than one month but which may extend to one year

Ans: With imprisonment for a term less than one month but which may extend to three years

42)  The National Consumer Disputes Redressal Commission (National Commission) shall have jurisdiction to complaints where the value of the goods or services and compensation, if any, claimed exceeds rupees
(a) One crore 
(b) 50 lakh
(c) 2 crore
(d) 75 lakh

Ans: One crore 

43)  The salary or honorarium and other allowances payable to the members of the National Commission shall be prescribed by ......................
(a) Central Government
(b) President 
(c) Supreme Court
(d) High Court

Ans: Central Government

44) The number of official and non-official members in District Consumer Protection Council is prescribed by ...............
(a) Central Government
(b) State Government
(c) Governor of the State
(d) State High Court 

Ans: State Government

45) The salary or honorarium and other allowances payable to the members of the District Forum shall be  be prescribed by ....................
(a) The Governor of the State
(b) The National Commission
(c) The Central Government
(d) The State Government

Ans: The State Government.

46) Every order made by the District Forum shall be signed by its 
(a) President only
(b) President and the member
(c) Members who conducted the proceeding
(d) Either (b) or (c)

Ans:Either (b) or (c)

47)  The President of the State CDRC shall be a person who is or has been a 
(a) Judge of a Supreme Court
(b) Judge of a High Court
(c) Judge of a District Court
(d) A well known jurist 

Ans:Judge of a High Court

48) The CDRF shall settle the complaint within a period of ........... where the complaint does not require analysis or testing of commodities and within ............  if it requires analysis or testing of commodities:
(a) 60 days and 90 days
(b) 30 days and 45 days
(c) 3 months and 5 months
(d) 1 months and 3 months

Ans: 3 months and 5 months

49) The CDRF (District Forum) shall refer a copy of the admitted complaint to the opposite party  within ................... days from the date of its admission for giving reply about the compliant.
(a) 21 days
(b) 30 days
(c) 25 days
(d) 15 days

Ans: 21 days

50) The District Forum shall have jurisdiction to entertain complaints where the value of the goods or services and the compensation claimed does not exceed ..................... rupees
(a) 50 lakhs
(b) 20 lakhs
(c) 10 lakhs
(d) 5 lakhs

Ans: 20 lakhs